Returns

HOLIDAY RETURN POLICY: Purchases made between the months of November 1, 2023 and December 31, 2023 will have an extended return period until January 31, 2024.

The Bluum Maison for the Jilly Box: Maison Collection Table Runner and Napkin Set are not a part of this extended Holiday Return Policy. The standard 30 day return policy will apply.

Please notify us as soon as possible from the receipt of your goods if you would like a return.

If your return is accepted, buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition. Your item must be unused and in the same condition that you received it. It must also be in the original packaging and the linens cannot be washed and returned. 

To complete your return, please send an email to us at: care@bluummaison.com with your name, order number and reason for return.

Once your eligibility for return has been approved please send your item back to us preferably using a tracked method. 

Return shipping

For all returns, please consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note due to different credit card companies and banks it may take up to 2 weeks for your refund to appear.  

Late or missing refunds

If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at: care@bluummaison.com

Exchanges

If you would like to make an exchange, please return the item you no longer require, and let us know via care@bluummaison.com. Once received we will issue you a refund for the value of your returned item and you can place a new order on the website. Alternatively, we can swap and send out an equitable item to you. If items are defective or damaged they will be replaced at our cost. Please email us at info@bluummaison.com to initiate the process.

Faulty items

Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at info@bluummaison.com with your name and order number and we will review your case and sort you out as quickly as possible.

If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.